CHHAP INDIA LLP — TERMS OF USE & PLATFORM AGREEMENT
Last Updated: FEB 25, 2026
These Terms of Use (“Terms”) form a legally binding agreement between Chhap India LLP a limited liability partnership incorporated under the laws of India (“Chhap”, “Company”, “we”, “us”, or “our”), and any individual or entity (“User”, “Creator”, “Customer”, “Partner”, or “you”) accessing or using the Chhap platform, including websites, creator dashboards, mobile interfaces, analytics systems, APIs, and related services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms.
1. PLATFORM CHARACTER & COMMERCIAL STRUCTURE
1.1 Chhap operates a technology-enabled creator commerce platform facilitating design publication, promotion, and sale of customized products. The Platform functions as a technology-enabled commerce interface and not as a financial service provider, payment system operator, or regulated financial intermediary under applicable financial regulations.
1.2 Chhap acts as the seller of record for customer transactions. Manufacturing vendors operate as independent suppliers providing goods to Chhap prior to shipment.
1.3 Creators participate as independent users. Nothing in these Terms creates employment, agency, partnership, or fiduciary relationship.
1.4 The Platform is a marketplace environment subject to evolving operational, regulatory, and commercial conditions.
1.5 The Platform constitutes a technology-enabled commerce environment and shall not be interpreted as a fiduciary or advisory service to users.
2. ELIGIBILITY & MINOR ACCOUNTS
2.1 Users must possess legal capacity under applicable law.
2.2 Individuals under eighteen (18) years may access the Platform only through a verified parent or legal guardian who accepts these Terms on their behalf.
2.3 Guardians remain responsible for compliance, financial obligations, and conduct associated with minor accounts.
2.4 Guardians acknowledge that they assume full contractual and financial responsibility for all activity conducted through minor accounts and agree to indemnify Chhap against claims arising from such usage.
3. ACCOUNT REGISTRATION & COMPLIANCE
3.1 Users agree to provide accurate, complete, and current information during registration.
3.2 Chhap may request identity verification, KYC documents, GST details, or financial information where reasonably required for compliance, fraud prevention, or operational integrity.
3.3 Users are responsible for safeguarding login credentials and all activity conducted under their accounts.
3.4 Chhap may, acting reasonably and in good faith, restrict, suspend, or review account(s) where reasonably necessary to address legal risk, fraud indicators, or platform abuse.
4. USER ROLES
Users may interact as: (a) Creators; (b) Customers; (c) Affiliates; or (d) Manufacturing Vendors.
Role-specific policies may apply and shall form part of these Terms.
5. CREATOR CONTENT & INTELLECTUAL PROPERTY LICENSE
5.1 Creators retain ownership of original intellectual property submitted to the Platform.
5.2 Creators grant Chhap a non-exclusive, worldwide, royalty-free, sublicensable license to host, display, reproduce, manufacture, promote, and distribute products incorporating submitted content.
5.3 The license continues for the period reasonably necessary to:
- (a) fulfill active or pending orders;
- (b) maintain archival records;
- (c) support platform analytics; and
- (d) comply with legal obligations.
5.4 Chhap does not acquire ownership of creator intellectual property solely by virtue of platform usage.
6. PRICING AUTHORITY & PLATFORM ECONOMICS
6.1 To maintain pricing consistency and customer trust, Chhap determines final retail pricing for products sold through the Platform.
6.2 Creator earnings may be structured through commissions, performance incentives, or internal earning frameworks determined by Chhap.
6.3 Economic structures may evolve with reasonable prior notice communicated through official platform channels.
7. ALGORITHMIC SYSTEMS & DISCOVERY
7.1 Product exposure, ranking, and discovery may be influenced by automated systems, performance metrics, or experimental models designed to improve customer experience and marketplace quality, including experimental or evolving ranking models.
7.2 Chhap does not guarantee impressions, traffic, or sales performance.
7.3 Internal algorithmic methodologies remain confidential; however, significant enforcement actions affecting accounts may be subject to internal review processes.
7.4 Where significant enforcement action materially affects account access or payouts, Chhap may, at its sole discretion and where commercially feasible, provide a high-level explanation without disclosing proprietary methodologies.
8. ZERO-INVENTORY PRODUCTION MODEL
8.1 Products are manufactured on-demand following purchase confirmation.
8.2 Minor variations in color, material, or print placement may occur due to manufacturing processes.
8.3 Chhap may modify suppliers or production workflows where commercially necessary.
9. ORDER FULFILLMENT & DELIVERY
9.1 Delivery timelines are estimates and subject to logistics conditions.
9.2 Chhap shall use commercially reasonable efforts to fulfill orders but shall not be liable for delays arising from factors beyond reasonable control.
10. RETURNS, REPLACEMENTS & CUSTOMER CLAIMS
10.1 Customized products are eligible for replacement or refund only in cases of verified manufacturing defect, damage, or incorrect fulfillment.
10.2 Customer claims will be evaluated using fair internal verification procedures consistent with applicable consumer protection laws.
11. PAYMENTS, CREATOR WALLET & SETTLEMENT
11.1 Creator earnings may be credited to an internal wallet subject to settlement cycles. Such wallet represents a ledger balance only and does not constitute a bank deposit, escrow, prepaid instrument, or stored value facility.
11.2 Chhap may maintain commercially reasonable reserves to manage refunds, chargebacks, or operational risk exposure.
11.3 Temporary holds may be applied where reasonably determined in good faith based on objective risk signals, fraud indicators, or compliance obligations.
11.4 Users may request review of payout holds through an internal escalation process.
12. CREATOR MISCONDUCT & EARNINGS ADJUSTMENT
12.1 Earnings generated through fraudulent conduct, artificial traffic, or policy abuse may be reversed following investigation.
12.2 Except where restricted by law or risk considerations, Chhap will provide notice of enforcement action through dashboard or email communication.
12.3 Negative balances resulting from reversals may be offset against future earnings.
13. PROHIBITED CONDUCT
Users shall not:
- upload infringing or unlawful content;
- manipulate engagement or traffic;
- create fake orders;
- attempt unauthorized access to systems; or
- exploit pricing or earnings mechanisms.
Violation may result in suspension or termination.
14. DATA USAGE & ANALYTICS
14.1 Chhap may collect operational and behavioral data to improve platform performance, prevent fraud, and optimize user experience.
14.2 Aggregated and anonymized data may be used to train internal analytics or automation systems.
14.3 Chhap does not claim ownership of creator designs solely for data training purposes.
14.4 Processing of personal data shall be governed by Chhap’s Privacy Policy and conducted in accordance with applicable data protection laws.
14.5 Anonymization measures may include aggregation, pseudonymization, or statistical transformation.
15. THIRD-PARTY SERVICES
15.1 The Platform integrates payment gateways, logistics providers, manufacturing vendors, and infrastructure partners.
15.2 Chhap shall not be liable for service interruptions caused by third-party providers beyond reasonable control.
16. BRAND PROTECTION & CONTENT MODERATION
16.1 Chhap may restrict listings or accounts where reasonably necessary to protect legal compliance, customer trust, or marketplace integrity.
16.2 Enforcement shall be proportionate and guided by internal policy frameworks applied on a commercially reasonable basis.
17. ACCOUNT SUSPENSION & REVIEW PROCESS
17.1 Accounts may be suspended where material breach, fraud risk, legal obligations, or platform integrity concerns arise.
17.2 Users may request internal review through available support channels.
17.3 Pending earnings may remain under review during investigation.
18. TAXES & REGULATORY COMPLIANCE
18.1 Creators are responsible for personal tax filings and regulatory obligations applicable to their earnings.
18.2 Chhap may modify invoicing workflows or GST handling to comply with evolving legal requirements.
19. PLATFORM EVOLUTION & FEATURE CHANGES
19.1 Chhap may introduce automation tools, new monetization structures, or technological enhancements.
19.2 Where material economic impact occurs, reasonable notice will be provided.
19.3 Users acknowledge that participation in an evolving digital marketplace involves operational adjustments necessary for scalability and long-term sustainability.
20. LIMITATION OF LIABILITY
20.1 The Platform is provided on an “as available” basis.
20.2 To the maximum extent permitted under Indian law, Chhap shall not be liable for indirect or consequential damages.
20.3 Aggregate liability shall not exceed the total transaction value processed through the Platform during the preceding three (3) months, except where liability cannot be excluded by law, including liabilities arising from negligence to the extent permitted by applicable law, and nothing in this clause shall exclude liability where such exclusion is prohibited under applicable law.
21. INDEMNIFICATION
Users agree to indemnify Chhap against claims arising from:
- uploaded content;
- misuse of the Platform; or
- violation of applicable laws.
22. FORCE MAJEURE
22.1 Chhap shall not be liable for delays or failures resulting from events beyond reasonable control, including natural disasters, cyber incidents, regulatory actions, or infrastructure failures.
23. PLATFORM GOVERNANCE & STRATEGIC OPERATIONS
23.1 Chhap may implement governance decisions necessary for operational scalability, regulatory compliance, or long-term platform sustainability, as reasonably determined by Chhap.
23.2 Such decisions shall be exercised in good faith and in a commercially reasonable manner.
23.3 Where interpretation disputes arise, provisions shall be construed in a manner that preserves operational continuity, regulatory compliance, and platform sustainability.
23.4 Governance decisions may include experimental testing, phased rollouts, or limited feature access without creating entitlement rights, and may involve internal testing frameworks or limited distribution environments.
24. CATEGORY RESTRICTION & MARKETPLACE QUALITY CONTROL
24.1 Chhap may limit categories, listing volumes, or product types where required to maintain marketplace quality or legal compliance.
24.2 Reasonable efforts will be made to communicate significant policy changes affecting creators.
24.3 Platform standards may be applied uniformly or selectively based on objective quality, safety, or operational criteria.
25. PERFORMANCE MONITORING & ANTI-ABUSE SYSTEMS
25.1 Chhap may deploy automated monitoring tools to identify fraud, coordinated manipulation, abnormal transaction patterns, or platform misuse.
25.2 Monitoring methodologies, detection thresholds, and internal risk models constitute confidential proprietary information.
25.3 Enforcement actions shall be proportionate to identified risk and aligned with internal governance policies.
26. AUTOMATION, AI & SYSTEM DECISION AUTHORITY
26.1 The Platform may utilize artificial intelligence or automated systems for moderation, ranking, pricing optimization, fraud detection, or operational decision-making.
26.2 Automated actions may affect visibility, payouts, or feature access.
26.3 Where significant account impact occurs, users may request internal review, subject to reasonable platform limitations.
27. DATA INTELLIGENCE & PLATFORM ANALYTICS OWNERSHIP
27.1 Aggregated marketplace insights, analytics models, performance metrics, and optimization frameworks generated through platform usage remain exclusive intellectual property of Chhap.
27.2 Users receive limited dashboard access for informational purposes only and acquire no ownership interest in platform analytics infrastructure.
27.3 Nothing in this clause transfers ownership of creator intellectual property to Chhap.
27.4 Insights derived from aggregated data shall constitute proprietary trade secrets of Chhap, and such proprietary insights may be protected as confidential information and trade secrets under applicable law.
28. ADVERTISING, PROMOTION & TRAFFIC SOURCES
28.1 Chhap may run platform-wide marketing campaigns or promotional initiatives.
28.2 Traffic allocation, promotional boosts, or discovery mechanisms remain subject to internal optimization strategies.
28.3 No creator is guaranteed exposure, conversion rates, or marketing support.
29. COLLABORATION & MULTI-CREATOR ARRANGEMENTS
29.1 Where multiple creators collaborate on listings, Chhap shall not mediate private revenue disputes unless managed through official platform tools.
29.2 Creators remain solely responsible for off-platform agreements.
30. PLATFORM COMMUNICATION & LEGAL NOTICE
30.1 Official communications delivered via registered email, dashboard notification, or internal messaging, or any other communication channel reasonably designated by Chhap shall constitute valid legal notice.
30.2 Users are responsible for maintaining updated contact information.
31. MODIFICATION OF TERMS
31.1 Chhap may update these Terms to reflect legal developments, platform evolution, or operational requirements.
31.2 Material updates affecting economic participation or user rights shall be communicated with reasonable notice.
31.3 Continued use of the Platform after updates constitutes acceptance of revised Terms.
31.4 Users acknowledge that no forecast, promotional statement, or representation regarding potential earnings shall be deemed a guarantee of commercial outcome.
31.5 Users acknowledge that platform metrics, analytics, or promotional tools are provided for informational purposes only.
31.6 Users acknowledge that participation in the Platform does not create any vested right to continued access, visibility, monetization structure, or feature availability except where otherwise required by applicable law.
32. MERGER, ACQUISITION & BUSINESS TRANSFER
32.1 Chhap may assign or transfer these Terms, user agreements, and platform operations to a successor entity in connection with merger, acquisition, restructuring, or asset transfer.
32.2 Users acknowledge that such transfers are a normal part of business continuity.
33. GLOBAL EXPANSION & CROSS-BORDER OPERATIONS
33.1 Chhap may expand operations into additional jurisdictions.
33.2 Platform policies may vary by region to comply with local regulations.
33.3 Users agree to adhere to jurisdiction-specific adjustments introduced during expansion.
33.4 Users agree to comply with export controls, sanctions regulations, and cross-border compliance requirements applicable to their jurisdiction.
34. PLATFORM SECURITY & SYSTEM INTEGRITY
34.1 Users shall not attempt to reverse engineer, exploit vulnerabilities, or bypass platform safeguards.
34.2 Any attempt to manipulate pricing logic, earnings calculations, or discovery systems constitutes material breach.
34.3 Chhap may retroactively correct metrics, earnings, or visibility outcomes where platform manipulation is reasonably detected.
35. INFRASTRUCTURE & SERVICE AVAILABILITY
35.1 The Platform is provided on an “as available” and “as is” basis.
35.2 Scheduled maintenance, infrastructure migration, or emergency security updates may temporarily affect service availability.
35.3 Temporary instability arising from scaling events, viral traffic, or infrastructure optimization shall not constitute breach of service obligations.
36. MANUFACTURING & PRODUCT QUALITY LIMITATION
36.1 Manufacturing vendors operate as independent suppliers to Chhap.
36.2 Minor variations in materials, colors, or production output may occur due to manufacturing processes.
36.3 Liability for verified defects shall be limited to repair, replacement, or refund consistent with applicable consumer protection law. Nothing herein shall limit statutory consumer rights where applicable.
36.4 Except where mandated by law, Chhap’s remedies for manufacturing defects shall be limited to commercially reasonable corrective measures.
37. SELLER-OF-RECORD CUSTOMER RELATIONSHIP
37.1 Chhap acts as the seller of record for all customer transactions conducted through the Platform.
37.2 Manufacturing vendors supply products to Chhap prior to shipment.
37.3 Chhap issues customer invoices and manages customer support, returns, and regulatory obligations.
37.4 Chhap reserves the right to implement supplier qualification standards, quality audits, and compliance requirements reasonably necessary to meet consumer protection obligations under applicable law.
38. MARKETPLACE RISK DISCLOSURE
38.1 Creator commerce involves variable demand, algorithmic exposure, and market fluctuations.
38.2 Chhap makes no representation regarding:
- future earnings;
- product performance; or
- creator growth trajectory.
39. COMMUNITY SAFETY & PUBLIC CONDUCT
39.1 Chhap may take proportionate action where user conduct materially harms customer trust, regulatory compliance, or platform reputation.
39.2 Enforcement actions shall be guided by internal policy standards.
40. FEEDBACK & PLATFORM IMPROVEMENTS
40.1 Feedback, suggestions, or feature ideas submitted by users may be implemented by Chhap without obligation of compensation.
40.2 Resulting improvements form part of Chhap’s proprietary platform infrastructure.
41. DISPUTE RESOLUTION & ARBITRATION
41.1 These Terms shall be governed by the laws of India.
41.2 Parties shall first attempt good-faith resolution through written notice.
41.3 If unresolved within thirty (30) days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
41.4 The arbitration shall be conducted in English by a sole arbitrator mutually appointed, failing which in accordance with applicable law.
41.5 The seat of arbitration shall be Hyderabad, Telangana, India, and courts located in Hyderabad shall have exclusive supervisory jurisdiction, and the arbitration shall be deemed seated in Hyderabad for all procedural purposes.
42. LIMITATION PERIOD FOR CLAIMS
42.1 Any claim relating to the Platform must be initiated within six (6) months of the underlying event, to the extent permitted by law.
43. INSOLVENCY & BUSINESS CONTINUITY
43.1 In the event of restructuring, insolvency proceedings, or business wind-down, Chhap shall prioritize statutory obligations, customer refunds, and regulatory requirements in accordance with applicable law.
43.2 Creator wallet balances may be treated in accordance with applicable insolvency and bankruptcy laws and shall not constitute secured deposits.
44. SEVERABILITY
44.1 If any provision is deemed unenforceable, remaining provisions shall remain valid and enforceable.
45. WAIVER
45.1 Failure to enforce any provision shall not constitute a waiver of rights.
46. ENTIRE AGREEMENT
46.1 These Terms constitute the entire agreement between Chhap and the User regarding use of the Platform.
47. CONTACT DETAILS
Chhap India LLP
2nd Floor 8, 3-678, opp. Sri Ram Manor Apartments, Pragathi Nagar, Yousufguda, Hyderabad, Telangana 500045
Email: support@chhap.in
Website: https://chhap.in
By accessing or using the Platform, you acknowledge and agree to these Terms.